Dear Jaya,

We apologize for the less than satisfactory experience that you have had with Kaya.

We would like to inform that hair growth rate varies for different body parts, it being faster on face as compared to other body parts and also there is individual variation from person to person. This time period may vary from 4 weeks to 8 weeks. Hence an average gap of 4-6 weeks is suggested for sessions, though the session is postponed at Doctor’s discretion if no hair growth is observed when a client comes for subsequent sessions.

We value you as our customer and would like you to give us an opportunity to address your concerns, thus making your experience with Kaya a pleasant one. We would be glad if you could contact us at care@kayaindia.net to take this forward.

We again apologize and truly regret any inconvenience caused to you.

Warm Regards,

Anne Kurian

Kaya Skin Clinic.