Dear Jayesh,

Thank you for sending the details. First and foremost I regret for the inconvenience caused to you due to the technical error at our end.  I do realize that such apologies mean very little if not followed by action towards improvement. We are currently implementing enhancements to our website towards elimination of such unpleasant instances.

In this particular case the website rates was not updated and hence there was a difference in fare while attempting to make a phone booking. However in such exceptional cases we do honor the website fare. I apologize as this was not followed in your case.

Because of this serious oversight, and as a testament to our appreciation of you as our customer, you would get a 10% discount (on the base fare) on the next booking with us. Once the booking is made please ensure the booking reference is sent to me for processing the discount.

Let me assure you that what happened in your case is not typical of Makemytrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Please do write to me for any assistance in future.

Regards

Geeta Eral