Yes, I totally agree that Aparna is a little different but very professional in their approach. Initially they were issues with my apartment like the commode was cracked, door hinges were a little loose and the tiles were a little uneven at a certain place in the apartment.
They took care of it so well that now am very happy with their service. Yes, they are a little reluctant on customization as it depends on the feasibility, construction status of the project which I totally agree but they try and implement as far as they can and I appreciate that.