A Nightmare to get the handover of flat at Aparna Group
I would like to inform all people, who wish to buy an flat at Aparna Group, should reconsider their decision wisely whether to go with the option to buy.
Its true as mentioned by one of the customers with a bad experience, in similar to what I had
as mentioned in the below links.
https://mouthshut.com/review/Aparna-Construction-Hyderabad-review-rqosqqqusr
https://mouthshut.com/review/Aparna-Construction-Hyderabad-review-ntnrmnomrr
https://mouthshut.com/review/Aparna-Construction-Hyderabad-review-mllqptmurr
Definitely, I am sharing my experience with Aparna Group which has been a nightmare,
just to get the handover with minimal defects.
(You cannot get a flat which is 100% defect free, specially at Aparna Group, its next to impossible)
1.The staff is rude no doubt about it, they threaten a customer to a major extent possible, giving them a sense of insecurity, insult and guilt, when you ask them to deliver as per the standard norms of agreement.
2.They have a dont care attitude, either they dont attend, if do they attend, they delay the process too much, they dont verify properly, shout at customers for their mistakes, without understanding the faults in their work.
3.They dont have any checks they perform, and just blindly handover overseeing those deviations.Some are those unlucky customers who face such situation, and specially when they own a right to ask, they stare at them menially, and start their tantrums, showing unimaginary, insulting, shouting and threatening experiences.
4.They charge very high price for their flats, and show a menial attitude for delivery. It is the right of every customer to ask the quality which they boast, to give for the over price they charge. They love customers money, and the customer care is poor and absurd at times.
5.How many customers are aware of such defects or defaults exist in their apartment? - Many are not aware.
How many customers dare to ask? - Only few do.
How many customers face such situation either because of office staff or site supervisors?
They experience a nightmare.
I am sharing my experience, please read it thoroughly, which would help you decide, and make you aware of the behavior that is prevailing among the Aparna Staff, which leaves unpleasant and insecure experience that they decided to live at Aparna.
1.I have booked a 2BHK flat at Aparna by paying 20% advance, the very next few days later you get flooding mails of demand to pay the remaining 80%, as if you have taken a loan from them. They dont even wait for the loan process to complete. When you call and ask, they are rude.
2.Be careful when you make customization, the supervisor doesn’t guide you properly.
3.The site supervisor Mr. Madhusudhan, at Aparna Hillpark Avenue, this time has created the below problems of late when it came to delivery.
a.The flat has some defects and deviations when it comes to floor tile alignments and grouting(filling), many of the customers dont know what it means.
b.The flat finishing is also not good compared to other flats and the model flat shown. I am unlucky to experience such things.
c.Being a customer I had minimal or absolute no knowledge, but have checked the flat from time to time, understanding and informing Mr.Madhu, and every time he assured me it will get done.
d.The flat was supposed to be ready by June 2013, and with a grace period of 6 months, i.e. December 2013, as per agreement.
e.When ever the issues with tiles and grouting was brought to their notice, they said it will be done.
f.I have been in touch with Mr. Samba Siva Rao, and kept him updated on the ongoing status both personally and in emails.
g.On Fri 13-12-2013 14:34, I get a mail from marketing office, that the flat is ready for handover, you can go for settlement and get the keys.
h.I went to Corporate office to meet Mr. Samba to express my willingness to pay for the settlement, and was ready with cheques, and requested to guide the process, where Ms. Pragya started assisting, and had to follow them on for process of settlement.
i.I went to the marketing office to meet Mr.Madhu, to check the flat is as per the specifications, and found few deviations.
j.I have requested Mr.Madhu about the deviations No Tiles were present near the wash basin area even after charging customization of bathroom to common bathroom in 2 BHK. No power outlet/point was provided in the bathroom nor in the wash basin area of common bathroom.
k.To get a proper response from Mr.Madhu has been difficult at times, as he shouts at customers, showing his bad nature, thinking customers are problems, rather than customers have got some problems in the construction quality. Sometimes it leads to guilt, criticism and amusements that customers have to face.
l.The discussions went on and there was no fruitful answer, I approached Mr. Samba again, when he also expressed his helplessness to convince him. Mr. Samba tried to convey the customer needs, but in some cases it did not workout well, and rather said he would consult Madhu to refund for Tiles he had not done.
m.The Floor Tile alignment were so bad at some places specially in the Walk area of Hall, Kitchen entrance and Child Bedroom, which were notified to Mr.Madhu. I have asked him personally and in email, reminding him to get the check done himself, and with his supervisors to eliminate such defects.
n.The process he followed was so poor there was rarely an interest to fix them properly. There was also no proper verification of the work done.
o.Instead of getting them fixed he shouts on customers before his staff showing sarcasm and amusing customers "I dont want to see him again." This was a common scenario for most of customers including me. He also changes his words just in a minute to threaten a customer to make him nervous. He also goes ahead and explains it is strategy to keep him happy, so that customers change their minds before his surrounding staff.
p. I brought this to the notice of Mr. Samba and explained him, being fed up with his attitude, wanted to go for settlement. Mr.Samba, and Ms.Pragya emails Mr.Madhu on asking refund for tiles, where he sarcastchandru021y replied as below: "Power sockets shifted as per the customization. Pl. advise client to spk to me, I will make him understand . Refund for the dining wash basin tiles Rs.4sft= 120 Rs." q. No Tile in market is available for Rs. 4/- sft, which is ridiculous.
r.The difficulty now starts again in a vague way by not properly attending to the Tile alignment problems notified, and sometimes throwing his sarcasm. This is how he makes customer understand. Very worst behavior one can expect from a site supervisor.
s.I have informed this to Mr. Samba as well, where he advised me he would speak to Mr.Madhu about this and see that the things are resolved.
t.I waited and kept following with Madhu to get the things resolved so that settlement happens quite few days, where I had to travel 30 km from my home oneside, which was too long for me and tedious journey. I took this pain in the interest of my flat get delivered on time, and had no option than to wait for grace period.
u.On 30, 31 December, 2013, when I called Mr.Madhu as a last hope, he said on 31 December, the tiles alignment is in progress, I can come to check the same.
v.On 2, 3, 4 Jan 2014, I had to follow again continuously since the work is not done properly, and he gets into fanatic mood.
w.On Fri 03-01-2014 15:10, I sent a mail, as Mr. Samba advised to keep him in CC so that he would ask him to get it done at the earliest, and also mentioning my experience to run from pillar to post, just to get an handover, which crossed the deadline and grace period. On Sat 04-01-2014 11:53, I had sent a mail to Mr.Krishna, Mr.Vidya sagar, and concerned, as I had got the belief he is not attending the issues properly.
x.On Sun 05-01-2014 09:59, Mr.Madhu sends a mail with his comments, some of them manipulated answers as he does it previously. On Mon 06-01-2014 09:57, I sent my experiences and helplessness for the way he handles the customers and issues, the behavior he exhibits instead of resolving the issues. I did not want any discussions, but just the issue closure asap, as it is still affecting my settlement with Aparna Staff. Most of the issues have resurfaced due to his careless supervision and the way work is done. I had to visit the site as well, and there was no option than to bear his indecency. He started demanding to sign on paper the issues he noted down, as if he is boss. I asked him to mail, but he refused and asked to sign. I signed it mentioning clause to revisit if required. The carelessness of the re-checks was so irritating the alignment is still not set, and even sink in kitchen has no fillings, and floor is clearly seen from gaps. The finishing was so poor, and they start working on the finishing. I was present for the whole rest of the day, to get the things done with proper care. He asked me to come on 08-01-2014, as he has a meeting outside his office on 07-01-2014.
y.On 07-01-2014 00:08, I replied to email, I would followup on 08-01-2014, so that the alignment gets set and fillings get dry to see the final outcome. On 08-01-2014 10:19 Mr.Madhu sends a mail with below matter "All the rectification works completed. Pl. have a check and confirm the same still if anything need to be done. Kindly collect your possession letter @ HO and proceed for the wood works." I went to the site suspending all my works to finally get it to closure on this day atleast. This day was a surprise nightmare, when I reached around 12:40 pm, to the site, he asked me to be present at 2:00 pm at the flat, as he has some work at site. At 2:00 pm I was present at flat, and as suspected he started an arguments before his staff and he extended his threatening to show the indifferences from now and later, when it comes to maintenance as Mr.Murali is responsible for it, and even Mr.Murali tunes with him. He even threatened with dire consequences and not maintaining proper relationship giving a sense of insecurity and trauma, confusion, agony and pain of insult to make me sensible and shaken. I was pretty cool, because I was aware and guessed he would do the same way, but this time it was too intense to bear him, every now and then insulting customer. He also mentions repeatedly that you have no intentions to buy and take this flat, when the flat was already bought by me. He also was threatening showing the paper I signed previous day along with some folkmen, who were muscled present for him. He bought some good new staff, and the previous staff who attended were not present for work. I smiled out of pain and said its of no use, rather than to close, suspecting this kind of behavior again, I have already mentioned that there shall be no discussions at site, as one sided which are only to the interest of Mr.Madhu, and against customer interest in the previous mail thread initially started with Mr. Krishna. Mr. Vidyasagar, was silent in the whole episode, just saw the scene of muscle power and abuse shown to the customer. I also mentioned him, these all are your men, and I am alone, and Mr. Madhu replied, get your men, I will see your end. I still smiled to get the things coolly done, and asked him, complete the remaining work, and we will discuss at your office and not in flat. I had to spend with him for 30 minutes around 4:00 - 4:30 pm, had a cup of tea which he offered, listening to his tales. He also asked me to help him draft an email to a customer, which he sensed to frame it right, and I did and took a break for 30 min to return back. He suggested take 1 hr no issues, I had returned back about 1 hr at 5:20 pm to check the status, but he was not at office nor at flat, at some site visit. I called him, he returned at 5:45 pm and it was too dark to check, and wasn’t dry where the fillings are done. I have also received his email with list of works to be done which he has sent few hrs before.
z.I still dont understand how the day would be tomorrow with Mr.Madhu, and would the things are final to closure. I also dont understand how office staff, Mr.Krishna, Mr.Samba, Ms.Pragya and others would close the settlement. How they would address this indifference behavior exhibited by Mr.Madhu and staff is shown to handle a poor and lonely customer, who just asked proper handover and nothing else and had been waiting for his flat since a long time, with payment cheques ready in hand, but the settlement was not happening with the delays Mr.Madhu has caused and the dire threatening consequences, irritating behavior and sense of insecurity he has given to customers.
The whole experience explains the following fears:
1.Are the customers safe with Aparna projects and their staff who threaten including dire consequences and insult?
2.Are the customers getting right treatment when they require their support?
3.Are the customers getting right value for the price they paid.
Answer is NO. Just think before you buy a FLAT at APARNA CONSTRUCTIONS PVT. LTD.
Do you really deserve it?
They owe an apology to customers for their misbehaviour, insecurity they shown, and threatening faced, the price we paid for. THIS INFORMATION IS FOR PUBLIC DOMAIN FOR NOT GETTING DECEIVED, AND THINK WISELY.
BEWARE OF MR. MADHUSUDHAN GARIGE and some staff.
The following were the sequence of experiences with Aparna Constructions after this complaint was sent to them after posting here:
On 09 January 2014, Mr. Srinivas(Project Incharge) as per Mr. Vidyasagar, has visited the flat, and found the alignment issues in Dining Hall / CBR.
Mr. Srinivas clearly identified the root cause of Tile alignment issues in Dining Hall to be set of 4 tiles, rather than 1 tile, which earlier staff just concentrated on, and was admitted by them, which leaded to the whole scenario.
The same has been notified to Mr. Samba in email and phone, which was acknowledged.
Mr. Ramana, finally resolved the tile alignment issue in Dining Hall by correcting the 2 tiles.
There is a little Tile alignment issue seen still in CBR, despite the work in progress by Mr. Ramana / Vinod who are currently attending the issue, when I last checked on 13 January 2014, EOD, for which the completion was pending.
I have written a mail in this regard, as 14/15 Jan 2014 seems to be public holidays, and Mr. Ramana is out of city to his home town.
The action and review is pending for the final closure, post which the flat would be ready for possession.