The staff is very polite but I personally think that they dont treat u like customer there I remember when I visited there they made me wait for 2 hours just to meet the main person there and didnt even asked for tea.
But being a resident of its infrastructure is quite cool, it mainly provides it site in the Besa region of Nagpur where u can see they have expanded so much with their flats naming Atharva Nagari 2, 3, 4, 5 and more.
I think they also loot the customers by providing promises in the name of amenities, Example They said that they will provide spacious clubhouse which later turned out to be a joke.
Overall the staff and the whole picture is very good u will really enjoy as ambiance is away from the hustle and bustle of the city.