I purchased a flat in Brigade Metropolis, which Brigade calls an enclave kind of development. Here are my observations about a so called big development from a big developer.
the project completed way behind schedule
customer service is atrocious. No one works with any accountability or responsiveness. You will NOT receive a response unless you have pursued a minimum of three times
you will continue to receive hollow promises of action. until and unless the customers can unite, it is extremely difficult to generate reaction.
the quality of plumbing and drainage is very bad. The common areas and common plumbings are prone to leakages. The plumbing shafts are designed in such a way that replacement of pipes cannot often be done without breaking masonry work
the quality of walls and plastering are awful. You cannot hammer anything to the wall without creating a gaping hole in the wall.
the joinery along the windows and doors are extremely bad. within two to three months they will develop cracks and the door and window frames will come loose
the quality of wall finish is all wavy and you cannot afford to use a premium glossy paint; since they will aggravate the ugliness of the wall finish
the clubhouse, associated with the property, is managed by Brigade Hospitality, who prefer one way communication and at every instance warn you of 18% to 24% interest. However they will not promise any quality of service nor will they be provide any justification behind the charges/terms slapped. E.g. my membership of the club mandatorily expires in 2050 and I do not know how many lakhs of rupees I, or my progeny, have to shell out to continue the membership. I need to pay annual fees and minimum usage charges in addition. The club on the other hand would unilaterally charge atrocious amounts for its services and food.
These are my observations during the period when interior works are being carried out, before I even have started inhabiting the place. I dread to think what will the construction turn into.
Net net, you should think very hard before you purchase for the purpose of your own occupation
Hope the above helps.