I had a very bad experience in South Scape and I took the step to get my problem solved by mailing the tuv-sud (which is a ISO certification) since Concorde is ISO certified.
I mailed to the mail id shankar.inamdar@tuv-sud.in and got my problem solved to an extent.
If any one has problem in any projects of Concorde write to shankar.inamdar@tuv-sud.in, and your problem will be solved.