Customer service has been taught to deny support for any request that you are giving. Standard answers: For support request: Lot of people have raised this support request and you are last in queue. On complaints: no one has raised this complaint so far!
Althena Rose flats were supposed to be handed over by end of Dec 12 and they held a function as well! But the completion work is still ongoing, five months after the supposed hand over date. These Kerala builders are lucky as many of the buyers are NRIs and don’t raise enough ruckus as they are far away from the project and the ground reality.