I have purchased a flat at Godrej Nest, Kandivali East and my experience with Godrej Properties has been Very frustrating and disappointing. The brand has a good reputation but my experience has been totally otherwise and their commitment to customer satisfaction is PATHETIC. If you have excess money donate it to a trust but Do Not invest in Godrej Properties project and frustrate yourself.
Since Nov2024 end, I have been following to get possession that is due but every time the RM gives dates further on and in the latest message it is Mid of Jan2025. Project director office staff is most irresponsive followed by the lower most level of RM. Rude and Shameless thick skinned staff and Management.
Unprofessional and Inefficient Support:
a) Frequent RM Changes: The Relationship Managers(RMs) keep changing and they are trained to LIE and are experts in following all types of delaying tactics. Excuses vary from being Sick, on weekly off, etc. Responses are delayed and no resolution to any problem.
b) Rude Behavior: The staff and the Management are very very rude and do not respond to customer’s phone calls or Emails. I have records of these and anyone interested can refer to me for such proof. It is better to find out Godrej’s Family phone numbers and calls. They might respond quicker than their Management staff.
Conclusion:
While Godrej Properties is considered a good brand, the truth lies in their worst customer service and most inefficient Management and service at the ground level.
For anyone considering investing in Godrej Properties, I strongly advise you not to fall into the trap and if you want to go ahead, be prepared for endless follow-ups and time delays without any result. The current experience with Godrej Properties has been far from satisfactory, and I am positive that very soon the entire business will collapse due to ZERO customer trust. Unfortunately negative ratings not allowed so giving One star.