Customer Service: Nothing. I will rate less than ZERO Staff Courtesy: Nothing. I will rate ZERO
Gopalan Grandeur at Hoodi is the biggest project by Gopalan Enterprises with 540 flats. The builder was not able to manage with size of the project has screwed it from everything possible.The first thing anybody will notice about this luxury appartment is the irritating yellow color and horrible cement flooring in the common open area all across the society.The only good thing about Grandeur project is the design and to an extent the quality of the consturction and building. May be somebody living there should comment about the quality. But design is pretty good. Every house is equally spacious and the sunlight and air is pretty much reaching all rooms.
But every other thing is bad here. The association is fire fighting with the Builder for their day to day living. Right from Water, Security to everything.The builder milks money out of everyone (including milk retailer, news paper supplier, dhobi man, cable provider and so on). This restricts multiple providers reaching the society. So the quality of most of them are bad and they charge quite high as people are left with just one option.
The tap runs dry very often and none of the Gopalan Enterprises officials are available to listen to residents voice. Once the residents had visited the Rajshekhar’s (the GE’s cusomter relationship manager) house in the midnight to get water.Gopalan Enterprises puts their residents of a so called luxury appartment to such a situation where people struggle to live in the society. The important point to note here is the builder has not provided any borewells to the project that has 540 flats. The entire society depends on tankers. The most stupid thing anyone can do. All the near by appartments Golden Star or Mahaveer Tuscan has sufficient borewell.
Gopalan Enterprises also charge 1.5 rupee/sqft and do not provide any power backup too. In most of the socieities the maintenance charge increase with Power backup. Without power backup, fine flow of water, limited and dont-care security system, they charge 1.5 rupee/sqft.
There have been reported thefts in the basements and the security does nothing about it.
To cab drivers, the project parking serves as Free parking as security does not track any one. If you drive in with confidence in face, you are done. You can easily park your car in a empty slot (the security has no clue in finding out who parked where ;)) for days.
Last but not least, the stray dogs in the campus. Dare to walk around the campus in the night without street lights. You are at risk of either stray dogs or snakes.
My opinion about the Project is Never buy or rent a flat in Grandeur as long as Gopalan Enterprises holds maintenance. In other GE projects, they have never delivered what they promised.