I got into the deal because of the good name they carry. but the project (building) was delayed for over an year without any compensation and on asking the reply was that the company is also making losses, well , customer is not a party to entertain loss or gains they have.
Then they have been putting extra charges every month and after several mails and proofs that the amount has been paid, they just ignore it without any replies and keep on adding interest on top of it. They have a horrible customer service and looks more like an extortion rather than demand letters.