My experience with Jain housing is mixed, mostly negative. Their sales process is good and very prompt. When I booked my flat in East Tambaram(Jain Sudarana, booked during 2007), they started well and things moved as planned initially.
There were many issue towards completion of the project
Delay in handover is more than a year(though’recession’ was a reason, how they handled is worse)
Very bad in accomodating the change and finish quality. There are many missing on what they promissed and many follow up and site visit required. You will loose lot of energy here and you will get things done only if you are smart
Very poor customer support and onsite engineers. People worked in the site are moved to to other sites even before completion and the site is left to low quality people. Faced many issue on handling people who very low quality(equal to Chennai Auto drivers as a comparision and I hope you know what I mean here)
As per the agreement there was a compensation on delayed delivery but none get that. When asked, the attitude is eiher you sign the paper and get the handover of flat or get it delayed indefinitely. Very unethical. Added to this, may are given with penalty as late payment(incorrect calculations) and forced to pay to ge the handover
I found many instances where aged people and people who are not good at talking to them are taken for a ride by the Jain housing people at the office. Espcially during the handover time
6. The handover process is simply a Torture(you should book a house in Jain Housing if you are a NRI and if you want to take revenge of your in laws back here, LOL)
- Finish quality - Very average for whay they claim(flooring level, electrical and plumbing, leakages, plus many). I was able to get much better quality through the local contractor, when I built a house in my native place later.
Personally, I was able to make better deal as I booked the flat when the price was low and I have the means to work with them(handling the site people, making sure there is no late penalty by’means’ of some arguments etc). But the quality I got is much below what was promissed and with more than a year delay.
I will not suggest anyone(espcially the NRIs) to book new flats with Jain Housing. Only check Jain housing on the completed projects which are ready for immediate handover.