I haven’t come across such pathetic, unprofessional and nonsense costumer dealing earlier.
At the time purchasing flat, marketing guy, and at the time of signing the agreement, the branch head-Hyderabad told us in Sep-16 that they will entertain internal modifications in the flat. Now when we put request for not erection of internal walls of one room, they are telling no civil change is possible. Although this removal of wall is not going to impact the strength of main structure, and also there is no additional cost involved(rather less cost of not erecting wall and doors) as in my flat there is still enough time to erect walls, but these guy are just indifferent with customer convenience and requirement. We tried to reach through phone/mail but seems these guys are not on the earth.
I got a costumer portal link from them, once we logged in, it was total mess, nothing was updated. We raised complain for rectification and no response as usual. When we contacted Hyderabad office, they are unaware about this link. That is the level of professional acumen you can expect from them.
If you call Hyderabad office, no body will be there to respond your query. Everybody is either busy with customer(bit surprising that they also entertain costumers!) or out for lunch. Reception guy will take your contact no. to call back, which never happens.
I am bit afraid of their services now and more once we will move in JCC.