Don’t be fooled by the castles NEL builds in air for you. They have failed on all fronts - timely delivery(reasonable delays are part of the game, but NEL has gone beyond all acceptable limits), customer service in empathizing with customers and lending a helping hand due to what are basically their failed promises and unmet timelines, etc.
Projects that started in 2010 are yet to see closure and they are less than 50% complete. While customers who have invested all their hard earned money have been left high and dry and are struggling to make ends meet with EMI, rent on existing property and severe mental trauma, this builder has the gall to continue launching new projects brazenly with a huge spend on marketing and branding. No response from any level of the NEl management right from a junior executive in their CRM dept to the office of the COO. They have demonstrated very well across multiple projects in Bangalore what crooks they are and have siphoned off customers’ hard earned money. They do not even deserve the single star that has to be selected by default in this review.
I am speaking on behalf of a large number of customers in NEL’s Caesar’s Palace property, but it’s the same story across several other projects - Cape Cod, Hyde Park, Columbus Square, etc. Where projects are supposedly complete, there is a huge lax on maintenance and completion of common areas and utilities, all while residents continue to pay through their noses as monthly maintenance.
Sincerely hope all residents and customers take the builder to task using the new regulations in the bill introduced recently.