I visited pride world city in Pune. As far as the customer service is concerned they have a trained and professional staff who will help you with the demo video for the entire project. As with other projects of pride this one too maintains the quality standards.
The project is spread across 400 acres with world class infrastructure. All facilities like multiplexes, IT offices, hotels, restaurants are included in their scheme of things.
However for those looking to stay there immediately things might be a little inconvenient as it is still an outskirt area and you might feel a bit isolated. Apart from that, the whole project will take upto 10 years to get completed which means there will be constant work going on so be prepared for the unwanted noise. But if you look from an investment point of view, say 10 years down the line, thats when your will reap the complete benefit of your investment.