>I am glad to see mouthshut include this category for reviews. After running pillar to post, I guess this is the penultimate forum for the owners of apts in Puravankara Riviera to vent their feelings (the next one could only be the consumer court).
This story begins when a person gets tired of staying in a rented accomodation and decides to buy and apartment of his own. The very first step one tends to take is a find out the best builders in Bangalore (or supposed to be!). Its rather unfortunate, but yes, hitherto Puravankara has somehow managed to maintain a very good reputation.
So after crossing the Riviera advertising board several time enroute to your office at whitefield, you decided to drop by at the construction site to enquire about the apartments. Wow!! ... thats exactly what you would say on entering the sales area. They have a lovely mockup of the entire apt complex, and very professional sales team, an excellently done (both construction and interiors) model apt. Its almost a no brainer that one would want such an apartment so you take the plunge.
But guess what ... that is really a plunge !! because from now on, you are at their mercy. They have u’re money. You having put in ALL u’re hard earned savings, don’t have the risk appetite to forgoe the apt and move to another place. Doing so would also deny you the housing loan benefits.
So what actually happens?? read on ...
Well, to begin with the apt complex is delayed by exactly a year now, and is still under construction ... and is marked as completed on the Puravankara website.
for starters, this is what u get from puravankara after sales ....
a team of people who will keep assuring you for 6 months, that you will get u’re apt in a couple of weeks
a team of people who for the last 6 months have been assuring us of garage allotments taking place next week
a team of people who for 8 months kept saying the BESCOM electrical connection would be available next week onwards
a team of people who will NEVER EVER reply to your emails
an after sales manager who you would love to beat the hell out of because he just cann’t control his toungue, and for those of u who don’t know him ... he’s called Y.N.Rao
then we move on to the main course ...
You have a resident getting hurt due to falling debris
You have an incomplete leisure center
An incomplete clubhouse
You have a house u’ve moved into which does not have the cable tv wire drawn into it
the dining room of the house is electrically disconnected from the rest of the house
you have a switch for the balcony point but no wire between the switch and the light fitting
you have breakins into your houses because you have to move in while other apartments were still under construction
you have chipped tiles
you have water logging in bathrooms
you have leaking flushes in the bathrooms
you have DIRTY windows/granite/balcony railings/switchboards and doors when you move in
you have no BESCOM electricity supply (and guess what, puravankara will take the running cost of the generators from the residents, this is not confirmed, but as I know Puravankara ... I guess that should be up next)
you have garage ramps constructed in such a manner that your cars undercarrriage hits the ground when you try to enter/exit the underground parking
you have a main door which has cracks in it (you know y? because a smaller sized door was fitted with wooden strips all around then then polished!!)
you have undulations on the walls
u have a house electric supply tripping all the time because of faulty connections
and finally dessert:
go to seek compensation for the delay ... no response .. not from customer service, not from after sales and not even from ravi/girish puravankara
go complain about damage to your car, you have a builder who is not responsible for that damage because u parked it at the wrong place (apparently puravankara neither wants to shoulder the responsibility of the delay nor understand the plight of the people living here as construction is in progress)
u have a car which gets repainted every morning :)
u have a couple of residents involved in elevator crashes ( yes those elevators actually fell !!)
u’re apt complex does not have a main gate
I could go on and on and on .... but I guess the above shud sufficiently spoil u’re appetite for a Puravankara apt.
If you want to buy a house and move into it ... want to experience that feeling of moving into your own first home ... Puravankara Apts are not the place. Buy it from Shobha, Salarpuria, SJR, Rohan, Prestige, Brigade, Nagarjuna, Sigma ... any local builder for that matter !! ... but don’t buy a Puravankara apt and regret it as are approx 600 residents at Purva Riviera.
*Addendum 1
*It is official now that Puravankara is not going to pay the compensation for the delay in the project. So whats their story. Well according to Puravankara when they sold the apartment to the customers they forgot to include the clubhouse area in the superbuilt up area. Hence, the residents can either seek compensation and pay for this extra area that has been added to the super built up area after the sale/construction agreement OR forfeit compensation and get this "extra" area for free.
As you can see, Puravankara ain’t as good at construction as they are at legals. I wonder when they will lauch a legal consultancy :-)
*Addendum 2
*Puravankara usually takes the services of Handiman for facility management of the apt complexes. Handiman’s management at our apt complex sucks big time. Some of their stories:
Due to an internal dispute betwn their security and handyboys, residents letters were turned back to the postal dept for nearly a month. It is only after a resident realised that his letters were missing that the dispute was resolved after intervention by the internally formed task force.
They have launched parking stickers today. Its hard to figure out whether the parking sticker is for Purva Riviera or for Handiman’s office. It looks more like their ad campaign ! :-)