I am currently going through a tough time with Purva. I had booked a flat in Whitehall under a break-free bonanza scheme. Since RBI had come out with a directive to ban all subvention scheme I was apprehensive about the scheme from day one.
I was also not happy with the clauses written in the booking form since the clauses could potentially put the customer at a serious financial loss if for any reason customer decides to cancel the booking. When I asked for modifying the clauses, they responded saying that they cannot modify the clauses.
After almost 10 days of silence Purva came back to me saying they cannot offer the scheme, upon which I had asked for cancelling the booking. Purva came back saying they are working out an alternate arrangement and did not cancel the booking about 4 days later they offered to refund interest on loan for a specified period. I again did not agree to the new scheme and asked for the refund.
Instead of refunding the amount they directly sent me copy of sale agreement and construction agreement without sending me drafts for review. The entire agreement was one sided and made me further resolute about not going ahead with completing the deal. When I again confirmed to cancel the deal and asked for the refund, there was a total silence for a month. Now Purva is refusing to refund the money in full and want to retain 1 lac rupees from the booking amount. They are essentially penalizing customers for not signing the one sided agreement.
Beware, read and understand the agreement clearly before signing it. You do not want to be at the mercy of Purva to get your own money back.