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Bad customer service by Puravankara group. Review on Puravankara Builders Bangalore

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Debasis Nanda @debasis.nanda07
Oct 23, 2010 06:34 PM, 7055 Views

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Bad customer service by Puravankara group

If you are going a puravankara flat, please be reminded about the carelessness by the customer relationship team there.


I booked a flat about 25 days before and have been asking them one question. "What is the amount I need to pay at the time of agreement". I did nt get the answer yet.


When I asked for "Total cost of unit" statement for applying homeloan, they sent few other documents. After a week I got to know the person "Rajesh P" who is supposed to work on this has already left the company. It was me who informed most of their staffs that the person has already left the company. It took me another week to find out who else can send me this doc and finally I found someone named Praveen Kiran. He promised me that he will mail me the letter in half an hour, but there was no response again for 1 day until I ask for it again. Finally he said, the scanner was not working causing the delay.


Their executive Sheela had promised to send the docs to my home by a ward boy by "tomorrow" which happened to be a Sunday, so we should not expect any such things on their holiday. Busy people boss! Need to rest and enjoy their holiday!


My agreement papers are not yet ready which should have been filled within 15 days from booking.


I would like to cancel my booking rather than tolarating a team of careless people. I suggest, Puravankara should appoint a team who is really interested in doing their work.


(3)
Dear Customer,Greetings from Puravankara!This mail is to keep you informed that we have read the review you have posted in www.mouthshut.com about your experience with us. We sincerely regret the inconvenience caused to you.We at Puravankara would like to address your concerns as soon as possible and hence request you to kindly share your contact details along with Project name & apartment number with us.Looking forward to hear from you soon.Warm regardsTeam Puravankara
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Other Reviews on Puravankara Builders - Bangalore
6 days ago, 105 Views

Widespread water issues, contamination, mis management of amenities, no accountability, management always fights, children and seniors at high risk


BBMP health officer vist finds alleged water contamination


Buy or rent at your own risk



Jan 18, 2025 03:00 PM, 703 Views

I bought one of Purva projects in bengaluru and now all I could do is regret my decision. They do worst planning of amenities for example no sitting benches, pool loungers, non functional basket ball and tennis court. They got away with placing fire detectors and sprinklers in flats by keeping the height of towers a few meters less than the govt regulations. Been living for 6 months with no tower security guards, lifts are worst always getting suck. The lifts are not even standard size. Passenger lit can only accommodate 5 people and service lifts are unable to fit in 600 lt fridge or stretchers. And the purva management has only one answer it’s how they planned the project.


God knows why this is a category 1 builder in bengaluru



Kishore Shetty @kishoreprafulla75
Dec 23, 2023 04:34 PM, 5454 Views

First of all the communication of Purvankara sales team isn’t proper. They mislead me saying it was a pre launch project and according to that I paid advance booking of 5 lkhs in October 23. At the time of allocation the RM informed me that the project was started in 2022 that completed 3rd slab and immediately asked to pay 55% of project value. For which I cancelled the allocation and asked for the refund. They had a delay of the refund of 2 months and on top of that 22nd December 23 they gave me the cheque amount of Rs 4, 98, 702/- after deducting the so called "bank charges".


Please be careful while booking the project with Purvankara.



Dec 22, 2023 09:40 AM, 5447 Views

It’s up to u to buy.


He is charging double price excluding his profit and in return provides amenities.