Customer Service is very very bad
Staff Courtesy - they do not have answer for any questions, they want to check with the Management
Project Implementation - This was really a pain, delay not in days - months and years.
When buying the project you are most welcomed, once your loan is approved and money started filling their bank accounts, we are nothing. We cannot even go and check our project status. You do not get any proper answers as to when you will get the project handover, it is like Panchavarshik Yojana of Government.