I had booked a unit 19062 WING 3 under sobha dream acres Panathur Roadon 3 rd september 2019 and had paid token advance of Rs 1 Lakh
The CRM (Mr Devendra)convinced me that i can pay booking fee and in case i change my mind, it would be fully refundable. They initially insisted i pay the full booking amount which was 4 lakhs. I refused this because i was not sure if i will be able to get bank loan and meanwhile I had many financial issues for such high amount and make the necessary financial areangemts. The flat cost was approx. 68 laks.
Due to financial constraint within 20 days we confirmed to the crm (Mr Devendra ) that we were not able to go for the property and we needed the refund. From then until now it’s been more than 9 months (275 days) he has been avoiding my calls or not responsive and rude speech.
After looking at the prices and checking my financial statsus, i confirmed to her again that it’s not possible and outside my budget. The (Sobha dream acres) is now not refunding the money. They are not even picking my calls properly...I contacted the admin team, I contacted the accounts team they are saying they will refund on this date but it’s been 270 days no refund yet.
They were just killing our time by giving silly excuses. First they said, i should have come back within 90 days. After i replied that i requested cancellation within 3 weeks, they said they are processing the refund. After that, no updates. They did not answer calls. Now they are making excuses that they will refund but not refunding
It’s very disappointing that such a reputed builder like shoba is begun cheating customers as well. At the time of first time visit, they convinced me to buy this apartment and pay the booking fee and said, “in case i change my mind, they will refund”. Never should one believe builders. Request assistance on this please.
I FEEL SO HELPLESS ..COULD YOU PLEASE HELP ME..
Please suggest me if you have any solutions