We had a very poor experience. While booking, we were asked to provide dates of birth. I made a small mistake, just one digit, but when I tried to correct it, they told us it couldnt be changed and warned that we might not be allowed to travel.
Their only suggestion was to cancel and rebook, but they refused to refund the original ticket. In the end, we had to pay twice for the same journey.
Really frustrating and disappointing overal