Dangerous Experience with Carrier 2024 AI Flexicool AC
The indoor unit of my Carrier 2024 AI Flexicool AC suddenly burst into flames inside my home in Chennai, Perungalathur, causing a fire and property damage worth ₹5, 00, 000. The AC is less than a year old. This incident was extremely dangerous and could have caused serious injury or worse.
Customer support from both the Carrier AC team and their service support team has been appalling. Despite filing a complaint (CSR No: 447/2025) and a police report, there has been no proper response or resolution for over a month. The assigned service personnel were delayed, unhelpful, and shockingly rude and careless.
I have also sent multiple emails to Carrier, but there has been no reply or acknowledgment. This level of negligence is unacceptable.
This has been a deeply unsafe and traumatic experience. I strongly advise others not to waste their money on Carrier ACs. Safety and responsible customer service should never be compromised.
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