I have been using Uber for a long time, and I find the app to be very good. Booking a ride is easy, the charges are transparent, and the comfort level is better than local services. However, my main issue lies not with the app itself, but with the drivers in Delhi. Many drivers cancel rides at the last moment, drive recklessly, or behave rudely. This makes the service unreliable for me on numerous occasions.
My personal experiences with the drivers have been quite negative. Many of them break traffic rules by not stopping at red lights, driving on the wrong side of the road, or even taking U-turns in heavy traffic without waiting for a proper turn.
Despite these issues, Uber remains my preferred choice because the app functions smoothly. However, they really need to improve driver training and monitoring in Delhi to ensure safety, comfort, and reliability for passengers.