Our experience at Hotel Urban Tree, booked through Goibibo, was extremely disappointing. We encountered numerous issues during our stay from December 14th to 15th.
Upon checking in, we found the rooms (401 and 402) to be unclean, with dirty closets and no bathroom water. We reported these issues to the reception, and the receptionist came to resolve them. However, he was unable to correct the issues and changed our rooms to 101 (first floor) and 001 (ground floor). Unfortunately, the new rooms also had no water.
We complained again and asked for cancellation through Goibibo. After a one-hour interaction with Goibibo, the receptionist called a plumber, who took an hour to repair the bathroom pipes. We waited at the reception for two hours to enter our rooms, which caused us to cancel our evening plans to visit Sarojini Nagar Market.
The bathroom water flow was slow, taking eight minutes to fill one bucket. After one bucket, there was no hot water. The towels were dirty, and there was no soap or drinking water provided in the room. The bathroom drainage was also poor, causing water to accumulate.
We were also disappointed with the hotel’’’’s policy of charging for water bottles. They provided four water bottles on the first day and another four on the second day but charged us Rs 176 at check-out without prior notice.
The hotel’’’’s Wi-Fi connection was poor, with a download speed of 600 kbps, making it difficult to load web pages.
Finally, the hotel staff failed to provide a taxi for our airport drop, despite our booking and confirmation. We had to rush to book another taxi, almost missing our flight. The hotel’’’’s display notice mentioned an airport drop service for around Rs 350, but they failed to deliver.
Our experience with Hotel Urban Tree and Goibibo was extremely unsatisfactory, and we would not recommend this hotel to anyone