I had a deeply uncomfortable and unsafe experience today with one of your drivers. When I entered the car, I noticed that the driver was accompanied by another person. I immediately felt unsafe and questioned the driver about the identity of this individual. His response was, “He is teaching me driving, ” which was completely unacceptable and unprofessional.
As a woman traveling alone, how can I be expected to feel safe in such a situation? How can Uber allow drivers to pick up passengers while having unknown individuals in the vehicle? This is not just a safety concern for women but for any rider, regardless of gender.
Was this driver’s profile properly verified? Did your team confirm whether the client was picked up safely? Was there any communication between the driver and Uber to ensure that the ride adhered to safety protocols? It clearly seems like none of these checks were in place.
I am extremely upset and disappointed. This was my first negative experience with Uber, and I never expected to face such a situation with a platform that claims to prioritize passenger safety. Allowing unknown people to accompany drivers during trips is completely unacceptable.
I hope immediate action is taken against this driver and that stricter safety measures are enforced going forward.
Looking forward to your response and resolution.