VCP230426039556 this is the service request number when problem was escalated.
Even after this excalation no change in the attitude from service guys and the water purifier is in still same condition as before , even though on paper the service call might have been closed. It still remains unsolved.
We have decided to replace the product. No more LG for us and we won’t recommend any LG products to anyone whom we know.
Cheers!!!!