I had bitter experience during the timing of booking the flat on 19th Jan 2018. I was treated very unprofessionally by the AVP of Alliance Group - AVP - Marketing & Sales Mr. Pawan Premmaiah in front of my family members. As it was an auspicious day and returned from Shirdi Sai Baba Temple, completed my formalities and issued a cheque of 1 lakh. Need two kinds of stuff from management.
1) Need assurance from the management this kind of treatment will never and ever given to any customers in future, need regret from concern person.
2) The cost should be reduced as per Market Standard and RERA compliant. Let me give the chronology:
I had visited site pallavaram Galleria site first time on 28th Dec 2017, well received by the front desk and assigned to Salesperson Mr. Siva Balan.
Young chap, very professional and explained the projects in details, impressed with his explanation and convenience it. He showed flats and I said need top floors, he said currently approval available only till 10th floor and available in 8th floor, so I blocked 808 flats in Claudius A. Later, he sent me data on 30th Dec, but said 808 not available.
I was disappointed; however, I asked him to other floors, initially he said booking will be done till 10th floors as approval available only till 10th floor, later he said can be done 12th floors because he got approval from his AVP(Fundamentally without approval selling flats absolutely not right).
On 3rd Jan replied to his email, I’m interested and ready to buy. but the price seems to be really high compared to the market standard in that locality. So Please reduces the price and share me an updated price.
He asked to give some advance amount so that he negotiate and get the best cost, I had told him until I get the best discount will not give an advance.
I came to meet him again January 1st week, as he was busy with another client, he introduced me to Venkat.
Amazing person Venkat(he is an asset to your org), he understood my pulse and what I am looking for it and given various options, like reducing cost by give up the free interior items or go for it
Then explained the pros and cons, he is a really client-centric person, I almost convinced with all his facts and data. After I long time, I met one nice sales person.
After two days, I called Siva and said, pl ensure I am not talking to Venkat, because he is too good in sales pitch, because I want right market price and told him, will visit on 19th January post my Shirdi trip and give advance amount, so that he can get the best rate for me.
As committed, trying come to pallavaram site on 19th, but got a call from Venkat, as Siva left to native due to an emergency, Venkat will come and finish the formalities.
I said okay for that, after my visit, want to complete discussion within a specific time as it was given by astrologer. So I said need market standard, he came down to 5400 to 5200 per sqft by giving an inferior offer.
Still, I was not agreed, then he brought his AVP, I had explained all the aspects, why I need market standard cost.
He simply said, if need lower cost, then don’t book flats I liked it, instead of book flat which is come lower costs. Who is he to say me, how can he decide my liking?
Next, if I don’t agree on the price what he quoted 5150, then deal not required. What a sales and marketing man.
I came to book two flats, 3 BHK and 1 Bhk, because of his response, I had dropped my plan completely and above to move out the place.
Then my wife told, we should n’t drop because one person responsible and we were discussing, during the time, Venkat came and said, sir, we can do best for 5000 per Sqft.
I told to Venkat, as I liked him and trust I have on Alliance group, will take up with this price and will book 3 Bhk at 1005 Claudius A, I don’t want to any engagement with his AVP at any cast.
My happy moment, completely spoiled by AVP Pawan.
I had signed and given my advance to Venkat.
My second bitter experience with customer support Hemalatha, one of the worst customer response got from her. I just asked receipt because want to submit my IT, almost 2 days follow up and multiple calls. Everything was vain, I got after my cut off day. That was on 23rd Jan 2018. When I paid on 19th Advance, why there was 5 days delay just to give the receipt.
After that I asked complete cost sheets, a month follow up, no use, then got email Poornia on 17th Feb on cost sheet. It was really very poor services from customer services.
I had multiple calls with Poornia to get some tax benefits and reduction of cost on below aspects
• Club membership - 2 Lakhs (as per RERA Reg No: the TN/29/Building/0008/2017 project will be complete on August 2021, I cant ask you the clubhouse until, so why should I pay now)
• Car Parking - 6 Lakhs(Not mentioned cost sheet, but mentioned in overall rate) against to The RERA or Real Estate(regulation and development), Act, 2016, under section 2(y)
• Floor Raise - 3.2 Lakhs(No builder in that lane charging it, those completed or in progress)
• Additional Corner Premium charge - 4.6 Lakhs(Against to market standard)
• Corps Fund – 77K(Will I get clubhouse on the day of possession, then why should I pay now)
• Maintenance cost 46K(there will be lots of noise, pollution, construction work, then why getting Maintenance cost in advance)
• For all the above around 12 Lakhs GST, completely waste(This is not ready to occupy, why this much money on hidden costs).
She was very responsive and supportive in nature, again client-centric person. However within her boundary, unable to reduce anything. So she asked to meet her boss. Along with my friend, meet Poornia and Ms.Georgina(GM Sales, Regional CRM) on 26th Feb 2018, well that was not a fruitful discussion.
Ms. Georgina said cant do anything, should check with a Sales team that’s is AVP Pawan, I said if that is the case, they will drop my plan if I need to interact with him, then asked for Chairman MR. Manoj Namburu email id to share our grievance, which was not given to us. After the long discussion, she gave Director Sales details… I don’t know whats wrong giving Chairman email id to a customer, does he should know the only good thing about his firm