Today every company works hard to improve customer experience and delight. Every company treats their customers well so they refer new prospects to them and their business grows organically. To my surprise, Casagrand is the only company I have seen so far who hardly cares about customer service. It is Zero. Their sales team works hard to convince and make you pay the advance money. Thereafter, it is a nightmare for you and your family. They will show you hell. Completely unprofessional CRM team who never replies to emails, never attends call, cuts your call replying "busy will call later", but we never get any call from them unless it’s time for them to collect next installment of money from you. We will be left in a situation like left alone in sea without any life jackets. You need to swim to survive. In casagrand case, you need to wait patiently till they feel it’s time to hand over. Casagrand Crescendo construction has been happening for ages and there are customers who are waiting for more than four years.
You and your family will loose your peace and won’t have the happiness residing in the property even after investing heavy amount as the brand treats you very badly.
I wonder how such organisation sustains with such policies. Wish such brands get back what they deserve.
Never invest your hard earned money with them. Better go for individual house.