No point calling ur CRM agent or Mr Frank - CRM head or Mrs Sathisha. They are mere tools and act as what their boss says. Go and Meet Mr rajneesh Jain (CFO). If he doesn’t give appointment (which he always does) drop a really harsh mail to rajneesh@casagrand.co.in. (don’t mind using any harsh words). If no reply, drop a further harsh mail to arunmn@casagrand.co.in (MD)