The attached tells it all as far as customer service is concerned. Poor business ethics handled by inexperienced staff lacking in maturity. Working in compartmental, customers are made to run pillar to post for getting refund. Persuaded to book several flats which was not intended and finally none. Finding to hard to get my refund from Casagrand for the flats booked at Tudor E 706, D 701. Lackadaisical response, leadership should check aspects related to business ethics. Will you respond!!