Made a payment in Oct 2019, as early bird (pre-launch) blocking for 4 bhk apartment. Launc due in April 2020 but didn’t happen becos of the pandemic. Subsequently they had the pre-launch in August 2020 and I wasn’t informed or called for it. A week later I got to know about it and contacted them to identify my unit and pay the booking advance. To my surprise, they said no stock for 4bhk’s. It really upset me but I still accepted it and asked for my refund. They didn’t refund me for 3 months always saying under process. In between, they contacted me saying one 4 bhk is available, and then 2 and then 3, but did not want to honour the pre-launch price committed to me (not my fault that they did not inform me about launch later). I seriously did not understand what was going on, but went ahead and paid a booking advance (for Rs. 300 per sft higher than my pre-launch booking). Later i realized that the project was delayed (understandably during the pandemic). I figured that it therefore won’t suit my purpose of timing as I needed the apartment as earlier scheduled and committed by them. I had a genuine reason to cancel my booking and get full refund, especially so because a formal agreement was also not signed yet. It has now been 3 months and they keep saying the same thing again and again - "It is under process and should be done by next week". A ridiculous 3 months they have been enjoying 11 lakh Rupees of mine and there is no respite of humanity in them as they simply don’t care. Now the particular persons don’t even answer my calls. It is so frustrating and irritating that I will now have to file a case on them. However, I feel it is very important that other people in this city know what this builder actually does and how it takes clients for a ride. They have to pay for this nonsense. Someone somewhere has to take action against these practices from Casagrand. Imagine I can’t even voice it out to anyone in CG as nobody listens or is bothered. I still call them everyday and mail them everyday too. But now, my advocate friend has decided to take them to task. I am sure there are many others in similar situation with this Fraud builder