Never thought that I would be even doing this, but the builder left me no choice. Now, where do I start from? Let’s start from the very basics then, which is the construction quality.
The construction materials used by this builder in the Emmanuel Heights project are really not up to the mark. The floor tiles break so easily that I am really thinking of replacing the entire bit at my own expense. Many have already done it. The walls also are all plastered so poorly that the protruding wall edges tend to break even when plastic chair brushes against those. Yes, it literally happened in our case. Then there’s wall seepage happening in the walls not only in the apartment but till the basement parking. There have been issues reported that the basement parking pillars are having cracks and whatnot! Imagine, the very foundation of the building has cracks. So you must have got the idea about the construction quality.
Now coming to the builder commitments. I have never seen such a kind of builder who has the audacity to mistreat their customers. They will treat you so bad, fall back on their false promises, and not even give you what you legally deserve. They were supposed to complete their project way back in 2019-2020. To date, the complete handover has not happened. There are so many flaws in all that they have promised and have compromised so much on everything. Now, they don’t have enough parking space for tower 1 apartments, hence they have haphazardly marked the parking slots, many of which don’t even meet the standard parking space criteria. And they have allowed the parking slots in such an unjustified manner that many have got such bad and unfit parking slots. They would be unable to even open the car doors without dashing against the adjacent cars. And when complaints are being made for the same, they are not ready to listen or resolve the issue but have the audacity to tell that if we won’t accept this unfit parking slot, we would need to park in tower 2 lower basement parking, which is at the other end of the premise. So, after paying lacs for 1 parking spot, would anyone park in a different tower, which is quite far from tower 1 and doesn’t even have connectivity. So, if it rains, the driver will need to park n then get wet in the rain until he reaches tower 1. Also, the process of parking allocation is unjustified as well. Randomiser or lottery processes weren’t being used (else how come many people with 2 parking slots got adjacent parking spaces).
This builder is really not worth it. I felt cheated in the real sense of the term. And I regret my decision to buy my 1st house from this kind of untrustworthy builder. Beware and keep away for your own good. We are genuine customers and not some random feedback givers who give good ratings as they get paid. Not even worth 1 star. Go for esteemed and reputed builders instead!