I am compelled to write this strongly-worded response regarding the ongoing issues with Unit J11204 in Godrej Celeste. While your previous email lists agreement clauses and cites procedural guidelines, it glaringly ignores the root cause of this situation: blatant mismanagement and false commitments by Godrej Properties.
Godrej’s Reputation Undermined by Mismanagement
For a brand that touts its "125 years of legacy" as a hallmark of trust and reliability, the actions(or lack thereof) in this case are a complete betrayal of that promise. Your sales team assured me, with no ambiguity, that possession of Wing "J" would occur in the first quarter of 2025. This verbal assurance was repeatedly emphasized to allay my concerns about the project’s formal completion timeline of 2027, as stated in the Agreement for Sale.
Your branding and reputation led me to believe these assurances were credible. Yet now, as construction remains stalled, you fall back on the four-year timeline written in the agreement and expect customers to silently absorb the burden of your internal inefficiencies and delays.
Mismanagement Cannot Be Hidden Behind Clauses
It is unacceptable that Godrej Properties hides behind agreement clauses to justify its failure to meet the verbal promises made by its representatives. The very fact that the project is stalled reflects a failure of planning, coordination, and execution by your organization. Customers are neither responsible for nor obligated to endure the fallout of your internal challenges.
This situation amounts to nothing less than a deliberate breach of trust with your customers, who are now bearing financial and emotional stress because of your mismanagement.
Evidence of False Commitments and Customer Anguish
I am not alone in my frustration. Public reviews of Godrej Celeste echo similar grievances about delays, miscommitments, and financial strain. Below is a summary of negative opinions from fellow customers:
Deliberate Misleading by Sales Team: Customers have consistently reported being promised early possession dates, which were later denied.
Failure in Transparency: There is a lack of proactive communication about project delays or resolutions.
Unresolved Construction Delays: Stalled construction with no clarity or accountability has become a common theme.
Breach of Customer Trust: The trust placed in the Godrej brand has been eroded by unmet promises and poor grievance handling.
Demands for Accountability
This situation cannot continue without Godrej taking full accountability for the mismanagement and addressing the trust that has been broken. Before citing agreement clauses or penalties for cancellation, I demand that Godrej acknowledges the following:
Admit to Mismanagement: Accept that the delays and stalled progress are the result of poor internal planning and execution, not unforeseeable circumstances.
Acknowledge Verbal Miscommitments: Recognize that customers were systematically misled with early possession timelines to secure sales.
Commit to Fair Resolutions: Offer customers options that reflect the fairness and integrity you claim to uphold as part of your legacy.
Proposed Resolutions
Given the above, I demand one of the following:
Immediate Cancellation Without Penalty: Refund my full payment without imposing penalties, forfeitures, or additional charges. The financial burden of your delays is already too high for me to sustain.
Payment Deferral Until Possession: Defer all remaining payments and loan demands until possession is granted, with no further financial demands on customers during the delay.
Transparent Construction Timeline: Provide a clear, detailed timeline for construction resumption and delivery, and adhere to it without further excuses.
A Breach of Legacy and Trust
This situation is not just about delayed construction. It is about the trust your customers placed in the Godrej name, only to be betrayed by false promises and mismanagement. Hiding behind agreement clauses to protect yourself from accountability is not reflective of the values you claim to stand for.
I demand an immediate response addressing these concerns and a resolution that prioritizes fairness and customer trust over procedural excuses. Failure to acknowledge the mismanagement will only deepen the erosion of Godrej Properties’ reputation among its customer base.
I expect your urgent action on this matter.