BAD ATTTITUDE. Review on Kalpataru Allura, Goregaon West, Mumbai Kalpataru Allura, Goregaon West, Mumbai

by Kalpataru, Mumbai

We are NRIs without an Aadhar Card or any Residence Proof in India since we have been out of India for nearly two decades.

Late last year, my wife booked an apartment in Kalpataru Riviera in Panvel(which is not showing up in the list of projects for some reason) under their subvention scheme.

Made a mistake of paying the booking amount of 6L upfront before validating the loan eligibility process(which we never did before in India).

Long story short, the eligibility test as failed because of lack of address proof.

Now, the Kalpataru Payment Support team is of the condition that unless the apartment gets sold, the money will not be released. While on the other side, the sales person who sold this property to my wife says that this property is not put for sale.

My wife and I have been continuously chasing the support team but they are such thick skinned people that they don’t respond at all.

I reached out to one of the relationship managers through her direct number and sought help. Still the same horrible silence.

If anyone is planning to purchase an apartment in Kalpataru, please make sure you do your due diligence before stepping in.

It’s a trap that you can’t escape no matter how hard you try.

Market Goodwill is high but on the contrary I had very bad customer service experience. Its being 3 months since i had paid registeration fees and and my agreement is not registered. You keep on calling on there customer service nos. but your RM is most of the times busy in meetings. Even you leave a message to call back but they never call back. Looks like since your money is involved you have to get all things done on time. Never ever expected such a brand to work like this. Now i see even big builders are same as small builders. You cant trust. Finally after so much of efforts and follow ups, They promised me one registeration date, sent me an agreement with incorrect payments details. To tell you this has happened twice with me. Tomorrow is my registeration and nobody contacted me.

Approx 50% flats are sold but still no work is started.project was launched in dec 2020 with possession date of May 2026.we are in 2024 and no work started. When we used call CRM they used to inform us it is on track. But suddey we got from kalpataru that they want to extend the project timeliness and want our consent..why any buyer will give consent???

So don’t know how the project will proceed..

I’ve been chasing the company for a simple NOC to enable transfer of the electric connection in my recently purchased flat but they are completely non responsive. Its virtually impossible to get to speak to them on phone. There’s an automated reply to emails sent to them which says that they will revert shortly but no reply is actually forthcoming.