I am writing this review to bring light to a cheating happened at third class level, not fit for the employees of builders like Shriram, I am narrating the whole incident again here. The only sad part is we don’t have written proof as these are all verbal promises and they are harassing us with the signed documents which we have signed for EOI booking. They can’t simply say that we have signed the EOI with non-refundable policy and then simply charged any price in the cost sheet they wish.
"So here it is: During the EOI signing, 3 weeks back Mrs Priya & Mr Alok from the sales team promised us that the maximum price for the unit we had chosen would be 93L-95L and there would be no other additional charges. For the unit we had chosen(ie. 3BhK, 2nd floor, 1265sqft) it was told that the final price would be 94.5L. She did all the gimmick, by showing us a false cost sheet of another customer with a higher floor and 1295 sqft.
She did this drama of opening & closing the laptop fearing the risk of showing another customer cost sheet. Besides, she approached sales head Mr Kavan multiple times during discussion to come up with a lower price and convinced us to offer us the best price.
We had this discussion at length for around 2-3 hours to give us a final price because the cost sheet was not given then so all we could have their verbal promise. We were told to trust Shriram and other false assurances. All the advertisements also were quoting prices to start from 93 Lakhs.
Thus, We ended up signing the Platinum booking based on these given commitments and to get the additional 2 Lakhs discount also.
Sales executive from Propspires who is Channel Partner was also the witness to these discussions when we had signed for EOI.
But finally when we got the cost sheet after one week the price quoted was 98.4 Lakhs, Which was 4L rs more than the price committed by Ms Priya and Mr. Kavan.
Later after receiving the cost sheet, we lost all trust and we went again and had discussion with Sales Manager Mr Kavan & Mr Amit regarding this and brought this to their notice and asked for cancelling the booking. They agreed their mistake and apologised to us. But then they started stating that the committed price can’t be given and nothing can be done now.
Later I had sent the mail thread to Customer Team and Shruthi Jagadeesh from CRM team had acknowledged our mail and confirmed the refund to be given. But after approaching to Sales Team they are again acting the same unaware behaviour and refused to refund even if the same unit must have been sold by now at a higher price.
Please tell me if this is way to falsely lure the customers with your false sales talks, get the document signed and then later charge any amount you wish. We trusted you, your brand name and then only went ahead for Platinum booking and this is what we are getting in return. It’s a daylight robbery!
Even after all this, they are trying to convince to purchase any other unit and the values are appreciating so we can make up our losses. What else to say!