The Live chat option is very helpful. I used it when I was evaluating the courses on the site and then again when I wanted some clarification on some of the feature on the content.
The response to requests are positive and informed.
The elearning structure is very good and broken into small enough pieces so that it does not seem daunting.
One of the suggestions would be to have more class room trainings between 14:30 and 16:30 IST