Here’s the revised version of
Dear Urbanrise Team,
We booked our plot in Urbanrise Thiruvallur Orchid Green based on the communications and assurances provided by your sales and CRM teams. Following these assurances, we completed the full payment in October to ensure a smooth and timely registration process.
During our visit to your site office last week, a senior representative and higher official reconfirmed that the registration would be completed by November. However, to date, we have not received any updates or communication regarding the registration process.
As a customer, this delay is extremely disheartening, causing us significant inconvenience and financial loss. Despite repeatedly raising the issue and being asked to send emails, no one has responded to our concerns, which is deeply frustrating.
We are now regretting our decision to book a plot with Urbanrise due to this lack of accountability and communication. Please address this matter immediately.
Looking forward to your prompt response.