I am staying in kasturinagar since past 1.5 years. When I moved in, we just had spencers super market.
Regularly it had huge queues( you think the store was doing good..wrong...read further) and again we will get only specific brands. Most of the time good brand product were not avaiable and out of stock.
The staff in particular had no sense of what customers needed. They even didnt know how to spell most of the products. Hence when you go for billing it will take atleast 30 seconds for him to keyin one product. So if you have bought some 10 items..your bill will be ready in 5 min. Thats not all..when counting coupons, they were pathetically slow.
Take around 2 min for that. To give back the change they will take around 30 more seconds. So in all, on average a customer will spend 7-8 min over counter. Again even if they have 3 computers for billing..only one guys will be available for billing.
So in short my life was miserable whenever I got list of things to buy in. Same was the case with other store in nearby banaswadi.
Then came in 7 days super market. At first I thought it will be just another store like spencers or smart or niligiris. But I was proved wrong. First and foremost thing..it had all the things that I needed in my house and most important..it had all the brands which my wife is very particular amount. Even more surprising was, it had most of the things avaialbe in all the quantities.
It has staff, which know how to behave with customer. they know exact location of each product. They know the name of each product, which mean I spend almost a min max for billing. It has separate billing and cash counter. The guy giving the change is expert in money matter and gives me back the change even before I hand over my part of money.
I even get discounts (although not big) and save around 20-25 bucks every time I visit them. I suggest guys in spencers, reliance fresh (which is really stale) , more and niligiris should see how the store functions.