I am writing today to complain of the poor service I received from your company. Initially to gain business we were promised around 20-25 leads daily to run a campaign for amount of 80, 000/-. We never had a second taught and directly invested with your company.
We were assigned a employee to take care and guide us with setting up the account. However that person never explained what campaign they were actually setting up and how it will gain us leads. After the campaign the was set, we found that there were a lot errors in the description. Even after several follow up’s the changes were not made. Being a real estate firm it’s very crucial that every information is in compliance with the RERA. However our voice only fell on deaf ears. Two weeks past after the campaign start date not one single lead was generated.
Later the person who was assigned to us stopped responding us, and we did not have anyone to contact. Few more days later again a different executive was assigned and we had to explain them everything all over again. Between all this chaos, our campaign validity was about to expire. We asked for refund or extension of campaign. To which they said to renew the account with more 50, 000/- they will think after what best they can do for us. We also escalated the issue with the zonal Manager. He said that before the existing campaign expires, we will provide 50 leads, which they again failed to give. Even the response/leads which we received none of converted to booking or even site visits.
Being a famous Indian property portal, they will convince you to take premium service. We you’ll regret it later. No matter you call, email or whatsapp them, they will never respond with any answers. They will only respond that they will check with the team and get back. They show different picture about their working style but nothing will happen once payment is done. I will recommend not to waste your time and money on them.