My experience with them is more horrible! I got jacket which inside fabric was not stitch properly. Hand could not come out from jacket! Next day I called to customer care and ask them to return it. According to instructions I wrote the mail to Id provided WITH PICTURE (it is not possible to provide the pic for such a inside mistake while stitching). Thr was no revert. 3rd day I called to customer care again and they gave me one more id. through that id I got the revert next day which was :
This e-mail is in reference to the order number 99443219.Kindly accept our sincere apologies in this regard. We value the importance of your concern and we are here to assist you. We have registered your concern of merchandize received by you. In order to resolve this faster, we request you to send us an image of the actual product received today.Once we receive an image, we might request you to courier us the product and send us the tracking no.
As a part of our return policy, we need the product to be with us in 7 working days post us receiving an image.On receiving the product we not only reimburse your courier charges into your 99labels account with 100% useable basis.
But will also reimburse the amount paid by you as bonus point in your account.The bonus point will reflect in your account in 3-5 working days, post our taking a decision. Incase you seek further assistance, feel free to write us back. yours in service! Wishing you a Happy and prosperous New Year !
Regards, Neetu Malhotra Team 99 Toll free: 1800-103-1199|C.Care: 011-47569999|web: https://99labels.com Email: Support@99labels.com Address: F- 213 E/2 Third Floor, Lado Sarai, New Delhi 29, India
As pic was already attach with mail I thought I must sent the courier else I will be late to return as tht was 5th working day! I sent the jacket on the id which was given in the signature! The part neither nobody took the packet on that address nor provided them right address to courier person...!
Dear all my money and efforts have gone and I do not have faltu ka time again to west with them who are talking senseless! You Please think before placing order from them!
Dear 99 labels you please keep the jacket and money both the thing I do not need it any more!