Well I so much wish I could have read through mouthshut.com before buying from 99labes.com!
It is not the first time I am buying from 99labels.com. I had bought a few products and was satisfied with the service. Recently I bought few tops for my wife but when the products came, the quality was horrible for the price charged and were not fit.
I immediately requested for a return and got a mail from them that they can arrange for pick up by BlueDart. The very next day I kept the package ready assuming they would call for pickup but it did not happen. I had to followup for two week to get the return picked up with their team who were not even updated about the status of the return.
Once the product was picked up, I requested them to credit the amount back to my credit card after processing. I got a reply back from them that as a policy they do not refund back to card and instead gave me a store credit with one year validity. Since the amount was not small(INR 3.5K+), I requested them again to consider this as exceptional case and refund as credit to my card.
Finally they did not and I have a store credit stuck with me with a validity on one year.
I strongly recommend not buying from this website since customer should have a right to return and refund which this website does not respect. There are many better websites around with impeccable service and customer centric policies.