I ordered a ready made blouse from 9rasa as I needed it urgently for a wedding. There was absolutely no communication from their side (not even a mail or sms) whether my order is dispatched/in the process etc. When I finally called them up in live chat (after numerous failed attempt at calling their customer care) I was notified that the blouse is not even ready from the vendor’s side. By then already 1 week had passed and so I decided to cancel the order.
Even the cancellation request was not processed or I was given any cancel order number. It is already more than a week since I asked for cancellation and still I haven’t heard anything or able to contact them.