I ordered an item on ebay and the seller gave a 3-5 day delivery guarantee.
This seller uses Aramex as the delivery service. I ordered on the 1st July and had not received the package by 12th July. I complained to the seller but to no avail. The Aramex tracking page now shows 2 attempts were made to deliver the package 12th & 13th July and that a card was left. These claims can be shown as false. The 24/7 CCTV footage does not support the claim by the courier and no photo was produced proving a card was left at the property, something all couriers now do as proof.
The courier that made the false claims works in the Turramurra area and did not take into account that we were under NSW Health Order lock down so several persons were at home at the times the courier made the false claims. Clearly the deception was not well thought out.
As a result of this deception, the business will no longer order from businesses that use Aramex as their courier service and I would urge anyone thinking of using Aramex to search "Aramex complaints" on Google before committing to using Aramex. After reading a couple of pages of sad stories I cannot believe Aramex is still in business.
In this case we had the protection of Paypal but many I fear would not be so lucky.