I have been using Grofers for more than 1.5 years now and I reside in Bangalore. I find this app very useful with many offers on many products including branded ones.
Order placement : Very simple and easy process. Browse through the products required and order them by directly seeing the price and the discounts. Once the order is placed you get SMS for confirmation. During order placement you may select the delivery date and time at your convinience. Not once did I had problem in receiving the items on selected date and time.
We get many discounts and cash backs during first week of every month for most major Bank credit/debit card payments( Axis, HDFC and
so on) . Normally I chose to order to the exact amount from where discount starts to maximize the discounts ( for example, using SBI card ₹; 250 discount for ₹; 1500 order every weekend except first week of every month. In this case order only for ₹; 1501) .
Product quality : Branded products quality is as per standards. Non branded or loose products comes with good quality. If you don't like the product, you may immediately return it during delivery. Product amount will be credited to your wallet within 2 days. No issues seen here as well.
Cash backs and discounts : Since I use credit or debit card for payments, I get discount directly during payment. No need to wait for Cashback. I think this is best way to maximize savings.
If ordered items are not delivered, Grofers will return the amount paid + 50% additional amount ( ₹; 150 max) as penalty. I have received these as well.
Custimer care: available on chat for issues faced and provide you with solution when we are meeting the time lines for complaint raising. 100% of the time I had satisfactory solution during my transactions.
Overall, I will be rating Grofers with 4 starts with above comments on app experience, offers and discounts, delivery, quality and customer service.