I had ordered a book online from crossword website on 15 April 2016. Whenever I had ordered books from other websITES_Company like Amazon or Flipkart or Snapdeal, I get the books delivered within a maximum of 5 calendar days.
Even this website(Crossword.in) says that the order will be shipped in 3 to 5 days.
I had order "City of Glass book" from this site on that date, which was in stock and paid the full amount including 50 rupees shipping charges in advance.(BTW, this webstie still says the same if you want to buy(see for yourself at https://crossword.in/books/city-glass-cassandra-clare-cassandra-clare/p-1341200-18560495404-cat.html#variant_id=1341200-18560495404)
After more than 3 weeks of my order, the online status still shows "Fulfillment In Progress". The order confirmation e-mail which I received on 15th April gives three phone numbers and one e-mail ID through which you can contact their customer care, if you have any questions about the order. There is absolutely no response from any of those.(1800-3000-1203 / 022 3368 5045 / 022 4249 8060 or estore@crossword.in).
I cannot imagine that such a reputed organization as Crossword provides such awful customer service. My advice is to avoid buying from this website.
Regards,
Partha.
(If people from Crossword are reading this, my order confirmation number is this - 134120037956673).