DONT EVER take an IPTV connection from the provider MyWay. It is the most useless and frustrating product
To top it all is their Customer Care Centre and Technical support team. It beats all call centres and tech support teams which I have seen till now hollow in terms of worthlessness, incompetence and callousness
My story is like this:
The firm had come up with a promotional offer in Jan. I got lured not just by their offer but also as I wanted to try out new tech and patronize a new company. Alas my faith was misplaced. The installation team struggled for 7 full days but they could not get the thing going. Finally after running out of patience and abusing them heavily did they manage to complete the installation almost as if doing a favour. On top of that they bluntly refused to give a promised bag in the promo offer stating that the promo is now not valid
Anyways the thing worked somewhat OK initially but persistently there was a problem with the remote wherein EVERY key triggers a different function from what it is intended for. Thereafter frequented by frozen images, video jumping frame by frame, break in audio, long booting time, loss of DSL synchronization, complete washout of image, one fine day the system just packed up. That was 5 days back. Enter the Call centre: the IVRS takes you to the concerned person but even before you utter a word disconnects your call automatically. Finally after struggling for good 1 hr I managed to register the complaint
Enter the tech team: The so called technical support doesn’t know their elbow from their a** and deserve the prize for’most incompetent tech support team’: they are clueless FIVE DAYS AFTER complaint is lodged . They believe only in throwing jargon without action. I recommend Nikhil and Naveen who are masters in making false promises without results. These guys do not even have the courtesy and work ethic to at least attend to the phone or pick up their mobile
So here I am, struck with a useless product and fooled by a system where the customer stands to loose heavily if he withdraws as the rules are framed heavily in favour of the provider. I really wonder how can such fraudulent companies be allowed to function.