Gameknot: a nearly unbelievable ignorance and lousy customer service! But long time they could afford their lack of service as Gameknot was rated clear nr. 1 on google. But this times, they are gone, fortunately: chess.com is the new market leader. Thank you, chess.com!
I have been 3 years a paying gold member on Gameknot(39, 90$ per year). From one day to the other, they suddenly muzzled me, I could not anymore send messages to other members nor send comments during the game nor load up a picture to my profile etc. They did not give me any explanation. Unbelievable 3(!) weeks they ignored my question what happened. After 3 weeks and half a dozen of inquiries I received an answer: they explained me that I once was caught for insulting people on Gameknot. What a joke! I played some moves during the day on a public work station in a university. Is it my fault that some years ago somebody else was using this computer to abuse? I explained Gameknot the circumstances and that I never did an insult etc. etc.
No chance! I am sure they even did not read these messages. Once you are blocked at Gameknot, they are ignoring you completely. They were even not willing to do a partial refund of my cc.
This guy, the owner of Gameknot, a man called Mike, oh my god, he is really a nightmare, he acts like the dictator of an african country.
sorry for my English, but English is not my mother tongue, as you might have recognized.
I can only warn to use Gameknot.