Koovs.com fraud company, they sell defective products. I had very bad experience. I bought a sling back from them, firstly they send me a defected product! I could not USE IT ON THE OCCASION.
I CALLED THE CUSTOMER SERVICE ON THE SAME DAY ITSELF TO REPORT THE ISSUE AND WANTED JUST AN EXCHANGE.
BTW, ( CUSTOMER CARE SUGGESTED I PURCHASE THE SAME PIECE AGAIN AND ASK FOR A REFUND ON THIS ONE
THEN I RECEIVE AN EMAIL SAYING THAT THE PRODUCT MEETS QUALITY STANDARDS, HAHAHAA!
They CAN NOT replace or refund WHAT RUBBISH!. There customer service sucks big time, there representative make fake promises & if ask for supervisor they just disconnect your call. I will never ever buy anything from koovs.com & I will make sure that I share my experience with my friends & family. So they don’t buy either. Pathetic koovs.com u ppl suck. Fraud.
PLEASE SEE BELOW IS THE EMAIL I RECEIVED.
From: KOOVS.COM
Date: Tue, 8 Aug 2017 at 12:42
Subject: Update on return request for order number 3969630 at KOOVS.COM
To:
Dear Simmonelle Noronha,
We have received the product ORIGAMI LILY Printed Sling Bag in our warehouse against return request for your order number 3969630.
The product has undergone the necessary quality checks at our warehouse and has failed the quality check procedure. Refund/Exchange will not be processed from our end for your return request.
Please contact our customer care team for any further clarifications.
Team KOOVS.COM
The Online Fashion Store
Your Help-zone
Contact our customer care team at 0124-6770000 Monday to Saturday from 10 am to 7 pm or email us at care@m-eretail.com.