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Summary

Sakra World Hospital, Bangalore
Rajeev Ganesh@rajeev.ganesh
Jul 02, 2022 11:54 PM, 3095 Views
ROD
Negligent Staff, Bad processes but decent Doctors

My wife was admitted for Laparoscopic surgery here and was discharged today. Only positive thing about this hospital is that some of the Doctors are good and experienced. Everything else is bad. Bad processes and Negligent staff. Make sure that clearing the bill with them is the last thing you do and make sure you have preauth insurance.


They overbilled initially and thankfully I was saved by my TPA. Unless you run from pillar to post the bill won’t get raised as the departments will take their own sweet time(It took 3.5 hours after multiple follow-ups for them to raise the bill despite the doctor giving her report for discharge the previous night itself).


They take their own sweet time to respond to queries posted by TPA as well and will try to trick you to pressurize your Insurance TPA via corporate approval instead of responding to queries regarding overbilling.


Nursing staff are very negligent, 1st they did not submit the discharge documents on time and needed multiple follow-ups. Then quoting procedure they did not share the discharge medical prescription with the patient till the bill was cleared despite being asked several times.


This led to critical pain killer medications being skipped for over 6 hours as we were not aware that it was prescribed as we were waiting for their billing to respond to queries from TPA. This led to the patient missing important doses and suffering in pain while still in hospital.


THE WORST PART IS, ONCE YOU CLEAR THE BILL, YOU NEED TO LEAVE THE HOSPITAL WITHIN 15 MINUTES(NO PRIOR NOTICE) AND THIS IS ALSO BY THEIR GRACE AS PER THEM. NO PRIOR INFORMATION. THEY PRINT AND GIVE YOU THE EXIT TIME COUNTED TO THE LAST MINUTE FROM THE SECOND THE BILL WAS PAID. WITHIN THIS 15 MIN YOU NEED TO RUN BACK TO THE NURSE COUNTER AND BEG THEM TO FINISH THE DISCHARGE SUMMARY AND PREPARING THE PATIENT FOR DISCHARGE.


THEY DID NOT EVEN REMOVE THE NEEDLE FROM MY WIFE TILL I SHOWED THEM THE BILL(WHICH IS STILL FINE). BUT THEY NEEDED TO REMOVE THE NEEDLE, CLEAN THE WOUND AND FINISH THE DISCHARGE SUMMARY AND TAKE BACK THE HOSPITAL ROBES ALL IN 15 MIN. NO TIME TO CHANGE FOR THE PATIENT, NO TIME TO PACK FOR US. WE JUST HAD TO RUN. NOT TO MENTION, THEY MISSED AN IMPORTANT MEDICAL DOSE BY HIDING THE PRESCRIPTION FROM US.


MY WIFE WAS FORCED TO USE A WHEELCHAIR EVEN THOUGH SHE DID NOT WANT IT AND THE WHEELCHAIR PERSON WAS ASKING FOR THE SAME BILL THAT WE HAD ALREADY SUBMITTED AT THE NURSE STATION.


A Single AC room was cramped and dirty with Cockroaches. Housekeeping did not do a good job even after the complaint.


OVERALL, ALL THE MONEY IN THE WORLD WON’T SAVE YOU FROM BAD LAZY AND NEGLIGENT STAFF AND PROCESSES WITHOUT SENSE AND LACK OF COORDINATION BETWEEN DEPARTMENTS.

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