Next time when you are flying with spicejet and when you receive a message to pre-book a meal during the flight just think as many times before finally getting lured by the offer for discount. The reason for caution is due to the fact that in a frenzy to have a so called hot meal online you would certainly end up starving especially if you are diabetic or someone with medical condition where you need to have meal after certain time gap then you go to be really lucky to be served the pre-book meal especially if your food preference is " Jain"
I am not trying to glorify the incident and seek sympathy of my experience but give some real objective insight as to how the whole episode unfolded. I was travelling from Jammu to Mumbai via New Delhi on New year eve and had pre-booked a "Jain meal" for the journey between New Delhi to Mumbai. It was all fair till here.
When I changed aircraft for New Delhi to Mumbai, there was considerable break. Feeling little hungry did not had a meal at the airport thinking that I have already booked for the meal in the flight it will be waste of food and hence gave an idea of having meal at airport a miss.
So when the time finally came to be served a meal which I had pre-booked at least 3-4 days in advance, was not offered to me in the flight saying the meal was not available. The most disgusting feeling I had is for the fact that I was not informed of this till the very end until the time I was to be served the meal in flight. The reason for denial to serve a meal and the timing is nothing but extra-ordinarily pathetic.
It does not stop here. When escalation is made to the customer support they restrict their job to refunding the money on time instead of getting into the real reason for such unprofessional behavior which I was greeted with. Now I find it hilarious that whenever I follow up for the status of my complain I receive a standard email all the time without someone in the customer support actually reading my email and then answering to my problem. It seems to turn airline profitable the cost cutting measure have been extended to the recruitment of staff as well who knows very little on customer satisfaction and instructions are given to copy and paste the same text over and over again for every complain which is received by them over the email.
It’s high time that passengers like us start evaluating airlines on this parameters and opt for the ones who delivers at least satisfactory passenger experience if not the best. I can vouch for some other airlines without naming then who have been recently victim to On Time Performance(OTP) rating and just wondering had I choose to travel another 20 mins with such airline for the flight delay I would had not travelled hungry.
Better be late and happy rather than on time and Sad!